3.1 7-Day Quality Verification Window
If a product arrives damaged, torn, unsealed, or displays premature staleness upon immediate inspection, you may request an exchange or credit refund within 7 days of delivery. To process a quality claim, you must submit a clear photographic or video validation of the package seal along with the specific harvest batch number stamped on the rear label.
3.2 Hygiene & Perishable Exclusions
To maintain strict health, food safety, and biosecurity standards for our snacking community, any dry fruit pouches that have been fully opened, partially consumed, or left exposed to open air and moisture past the standard 7-day inspection window cannot be returned, exchanged, or refunded under any circumstances.
3.3 Resolution & Wallet Replenishment
Once your quality claim is verified by our agricultural inspection hub, approved resolutions are processed as immediate store wallet credit or direct financial refunds within 7-10 business days. Return shipping logistics for verified fulfillment errors or broken seals will be fully managed and covered by Suncrunch.